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Process Design and Improvement

It is now widely recognised that an analytical systems approach on its own is insufficient to bring enduring change. Change needs to be customer focussed and market driven if it is to deliver value added to the customer and competitive advantage to the company, or in the case of the public sector, ongoing funds and a mandate to continue to deliver services. Read about Process Design and Improvement or about our research into Business Process Re-engineering.
 

Read how Managing Change won a national award for its work in establishing HANTSDOC. This is a commercially orientated co-operative for family doctors in central England, providing responsive medical services out of normal surgery hours.

Managing Change recommends the SCIPIO methodology for business analysis, requirements definition, and development. SCIPIO improves the relationship between the business and IT and reduces risk. It has been developed by a consortium of leading practitioners from the disciplines of business process improvement, business excellence, rapid application development (RAD), CASE, component based development and object technology. Click here for a high level overview. Alternatively, click here to visit the SCIPIO site.

Organisational Change

Effective change also needs a committed and empowered workforce, and supportive and collaborative suppliers and distributors. Managing Change includes organisational change within any proposals. It uses a range of techniques dependent on the existing environment and the business strategy. These may include the works of Peter Senge, author of the Fifth Discipline (which is Systems Thinking), and Peter Checkland, developer of Soft Systems Methodology (SSM). To read more about their ideas click on the links or follow this link to read about other change ideas.
 

You may also be interested in an Executive Summary of Managing Change's research into BPR and Organisational Cultural Change Techniques. By popular request, the full report is now on-line. You can first read the Abstract and see the Content pages. Chapter 1 Introduction, chapter 2 on BPR, chapter 3 on Culture, chapter 4 on BPR and Culture, chapter 5 on Preliminary Research, chapter 6 with the  Findings, chapter 7 a Summary and Chapter 8 the Conclusions. There are also various Appendicies and an extensive the Bibliography of over 80 references.

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