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[Managing Change] [Personal Case Studies]
[Published Articles & Presentations] [Publicity - Press Releases, Brochures, etc..]
[Active MBA Course]

What's New Symbol refers to the current and previous calendar month. Items in plain black text are planned.

Managing Change  

• Business Specialisation

• Business Background

• Business Philosophy and Approach

• Meeting Client Expectations

• Business Support

• Alliances and Associates

• Professional Associations and Networks

• Selection of Current and Recent Activities

• Selected Assignment Highlights

• Approach to Pricing

• Legal and Formal Information

• Request Brochures, Profiles etc.

• Disclaimer

• Privacy Policy

• Copyright & Fair Use

• Feedback

• Contact Information

Personal Case Studies

• Overview

• Basingstoke & North Hampshire Emergency Doctors on Call (HANTSDOC)

  • HANTSDOC Citation

  • HANTSDOC Process Models

• TSB Trust Electronic Document Handling

• TSB End User Interface (EUI)

Published Articles & Presentations

• Overview

• What a difference a day makes (Article in the Financial Times, July 2005)

• BPR Methodology (workshop to a district council, October 2004)

• BPR in Customer Service Administration (Wiltshire County Council, January 2004)

• Ethical Pricing (Letter to The Business, September 2004)

• The New Alchemy? (Consultants' Advisory, March 2002) 

• Tuning into Lifecycles (usableiTV, October 2001)

• When One Means Many (The Pool, Summer 2000)

• E-Business Strategy (Electronic Business Europe 2000, June 2000).

• One to One Marketing (e-women, May 2000)

• Itinary to Mass Customisation (The Pool, Spring 2000)

• New Advertising Models and Opportunities in the Interactive Age (The Norwegian Association of Advertisers, Oslo, November 99)

• Customer Knowledge Management and MASS CUSTOMISATION
  (Internet Business Magazine, April 99)

• TURNED On, Tuned in (Internet Business Magazine, November 98)

• Welcome to the Personalised and Interactive Age (WOT Ezine, August 98)

• Customer Knowledge (The Pool, March 1998)

• Component Based Development in Insurance (Unicom, November 1997)

• Strategic Interactive Marketing in Insurance (Winchester White, June 1997)
• TSB Trust Electronic Document Handling (OIS Conference, May 1989)
• Case Study 15: TSB Trust Company - Correspondence Management (NCC, January 1990)
• Data Protection at TSB (Computer Weekly, 1983)

Publicity - Press Releases, Brochures, etc..

• Overview

• Autumn 2000 News Update

• Autumn 99 News Update

• Spring '99 News Update

• Autumn '98 News Update

• Request for Guest Contributions

• Launch of this Web Site Flyer

Active MBA Course

• Overview

The other sitemap sections are: 

• Welcome

• Strategic Interactive Marketing (SIM)

• SIM Support

• Miscellaneous

 

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