eCRM ROI Showcase - Submission Form

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Case Study Organisation Details

Organisation Name:
Organisation URL:
Country Location:	(if USA then type optional state as: USA, <state> )
Organisation Industry:
If 'Other' then please state:
Organisation Description:

Which of the Strategic Interactive Themes of this web site apply to the Case Study?

Click on a link for further explanation. Please select all that apply:

Financial Services One to One Marketing Mass Customisation

Interactive Mediums Process Management Component Based Development

Business Challenge:

Which Stage(s) of 1 to 1 Customer Interactions Apply to the Case Study?

Please select all that apply:

Identify Customers Differentiate Customers

Interact with Customers Customise Products / Services

Which Functional Area? (please select the main one):

Solution Description:

Date of Live Running:
Month: Year:

Time to Deployment:

Benefit Description:

Annual Benefit Value and ROI:

US $ p.a.

Cost Savings: Please use x,000
or x,000,000
rather than K or M

Additional Revenue Generated:

Full Implementation Cost

Return on Investment ROI:

Technology Used (Hardware or Software):

Submitting Organisation Details

Organisation Name:*
Organisation Web Site URL:
Nature of Your Business:
If 'Other' then please state:
Organisation Contact Email for Any Customer Web Enquiries:

Your Details

	The following information is not displayed unless you select below to have them included. Otherwise we will only use the information to verify any details, to confirm you have indeed made this application, and to inform you when we have uploaded the information.
Name:*
Email:*
Telephone No.:*
Position:*
	Click to include your contact details on the web page.
	I confirm the above information is an accurate summary, I have authority to make this submission, my organisation is solely responsible for the content, and the information may be displayed on Managing Change's web site.
	We will review your submission and confirm by email when it has been added to our web site. Copyright remains with your company and a © symbol and company name will be place against your entry. Thank you. In submitting this form you agree that we can hold your data on our computer systems. You also agree that we may email you in response to your email, for example, to send you a thank you, to request clarification, to send you a confirmation, or to send you the information you requested. Additionally we would like to occasionally keep your company informed about developments at Managing Change. Click this box if you don't wish us to do this: Rest assured, will never pass your details to third parties without your permission and you can ask us at any time to remove your name from our database. [Privacy]