Managing Change in Print. The Internet Business magazine has now published two of our articles: The first, Welcome to the Personalised and Interactive Age (Nov. 98) looks at the marketing and delivery of insurance products. From the man on the bicycle to to-day's call centres, and then on through to the opportunities and impact of Interactive-TV. The second article is Customer Knowledge Management and Mass Customisation (April 99). It explores how real customer relationships can lead to innovative product development, meeting the needs of your high value discerning customers and better targeting those in the mass market. From the Home page click on the menu item Publications.

More Riding the Whirlwind available on-line. Riding the Whirlwind is our major report into the strategic use of the new interactive mediums within financial services, particularly insurance. It looks at how 1 to 1 marketing and mass customisation can be realised by using the new interactive technologies like the internet, interactive-TV, kiosks, personal digital assistants, smart telephones and call centres. Section 6 Recommendations is now available on-line: 1 Introduction  2 Management Summary  3 The Market Place   4 The Market Response 5 Delivery Mediums 6 Recommendations From the Home page click on Strategic Interactive Marketing and then on the report cover.

Now On, at a Screen Near You. ....NEWS FLASH!..... A complete new section within the SIM web site devoted to the latest developments in Interactive TV is now complete. With both BSkyB and OnDigital now giving away their digital decoders, it's a delivery channel you can no longer afford to ignore. From the Home page just click on the menu item Interactive Mediums or the Web-TV icon.

The Knowledge Partnership takes off! This new venture is initially concentrating on improving business performance by the application of knowledge, particularly customer knowledge, to Call Centres. A Vision paper has been commissioned by one of the world's leading telecommunications suppliers. From the Home page go right down the page and then click on the Knowledge Partnership Logo

An Invitation from the E-Commerce Focus Group of the Henley Management College Alumni - Join us on June 9th. Why not enjoy a pleasant summer's evening by the Thames. Our experienced speakers will address the business issues without recourse to technical jargon. They are Andy Harrison, recently Corporate Web Manager, Reuters, and Remo Gettini, Senior Consultant, Computer Sciences Corp.. Fee is £7:50 to include the buffet. Cheques (payable to Electronic Commerce Focus Group) to Managing Change. From the Home page click on the Henley Alumni E-Commerce SIG menu item and then on Forthcoming Meetings.

Time for a Search Engine and a New Host Managing Change has moved to JustSpace, a company providing only fast dedicated web space.  To you the user, this means faster access to our 250 plus pages. And to make your viewing more productive we have introduced a search engine. From the Home page just click on the menu item Search Engine or the Search icon. You will also find a search menu item and button at the foot of many pages.