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An Insurance Example

An insurance claims application running on a customer's PC connected to the Internet, could invoke a costing program at the headquarters of the loss adjuster (and that in turn may invoke a program at a motor manufacture). The resultant repair estimate could then be sent electronically to an number of local repair companies asking them to bid electronically for the work, giving availability dates. Then the customer and assessor would come to a mutually agreeable plan of action using a shared electronic diary, or whiteboard,  or simply taking by telephone, perhaps by Internet 'phone. The outcome would then be sent to the insurance company concerned.

 

  

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