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Our Events page is again updated and now takes us well into 2001. This time of year is a quite period, a good time to reflect on how you will evolve your eCRM strategy. Why not call us to help you plan the way ahead.
Entries are now coming in, starting with some excellent examples from AIT covering The Woolwich, Lloyds TSB and Komercni Bank. Our grateful thanks to AIT for leading the way. Click here to view them.
We are pleased to announce the launch of our eCRM ROI Showcase. Vendors, consultancies, system integrators and user organisations can display their own case study success stories. Early submitters will gain as the key index is the order submitted. There are both on-line and off-line forms for submitting your own case studies as well as an associated on-line and off-line Glossary. Click here to view the current list of submitted case studies.
We are speaking to a number of CRM vendors who wish to have quantitative market research to support their eCRM marketing. To discuss joining the syndicate call us on +44 (0)1264 737609. You can download and read a draft proposal.
Co-incidentally,
Managing Change has been asked to write a book on e-commerce and we have
agreed the focus to be eCRM and call centres. The above market research will
be a key component. There is an opportunity to sponsor the market research
and/or the book. This can be either on an exclusive or syndicated basis.
The book can be printed with your company name as sponsor and can be produced
with a sponsor specific case
study. Call us to discuss these
opportunities.
Read the latest news from Managing Change:
Our Events page is again updated and now takes us into 2001. You could spend every day of every week attending seminars. Alternatively call us to arrange a one to one briefing tailored to your company and industry.
This is a topic we believe is at last getting the attention it deserves. It's an area we are accumulating more information into what motivates and irritates on-line consumers. With more types of e-devices appearing, there are challenges on all fronts, including marketing, processes, knowledge, technology, etc.. For now we have added a Behaviour Analysis page with links to various consumer segmentation models mentioned throughout this site.
Our Events page is again updated with a bumper number of events for the autumn (fall).
One event deserves a special mention:
At last we have learnt and written our own Perl scripts to process the various forms on this site: Feedback, Guest Articles, Tell Me When and SIM Example Sites. Up until now we have used a third party who displayed adverts on the acknowledgement form. Unfortunately, for the moment, ads remain on the Search results form but we are working on that!
Courtesy of Television Research Partnership we have added new statistics on Digital TV takeup, as well as highlighting some of the key findings on viewer behaviour from their D2K: Just Zeros and Ones - Report into Viewing Behaviour in Digital Homes. Also, from surveys by Harris Interactive and Arbitron NewMedia, we have added additional segmentation models.
Our Events page is again updated. One event deserves a special mention:
Managing Change is now retained by Ciudad (City) Internet of Argentina to write a monthly article for its new business information web site.
Read our latest contribution,
When
One Means Many, to The
Pool,
If you wish to use any of the material on this site then please first read the Copyright and Fair Use statement.
A page is now dedicated to our village of Vernham Dean. Click to see many pictures of the beautiful countryside where we are located. We have also added a photograph of one of the HantsDOC cars complete with a Hampshire Hog!
Our Events page is again updated with events throughout 2000.
Designing for User Acceptance by Dr. Kathy Keeling, Department of Computation and Manchester School of Management, UMIST. A presentation (in PDF format) considering the challenges for designing systems for public access, in particular kiosk systems. It includes a quantitative method for evaluating their usefulness. Based on research work sponsored by EPSRC.
Our Events page is again updated with new summer events.
Managing Change is presenting to Electronic Business Europe 2000 from 21-23 June 2000 in London at the launch of their eBusiness Strategy Group.
Our Events page is again updated with events throughout 2000.
On May 25 we presented on One to One Marketing to e-women, a group of over 500 women working in new media and e-commerce. Click here for the slides. Also presenting were Mark Hughes, MD of BroadVision UK, and Rebekah Menezes of Vignette.
We have updated our special section on this very fast moving area. Did you know that in the UK there are now over 3.5m digital TV subscribers with hundreds of thousands being added every month. BSkyB has already launched its interactive viewing and shopping services, the cable company TeleWest is launching this month, and NTL and ONdigital are working hard to bring their services on-line. Interest in exploiting this new medium is running high and recently Managing Change presented an updated version of its Oslo presentation to The Consultancy Company's monthly review meeting.
We have added all the remaining sections of this Dissertation on
BPR and Organisational Culture
including a Survey into Management's Views and Techniques
for Changing Organisational Cultural.
Click here for the Front page.
This site uses UK English. A table of common American English with UK English
versions has been added to the
page.
We have written an article for The
Pool,
called
Itinerary to Mass
Customisation.
We have completely updated the About Us section. Read about our services, approach, philosophy and much more.
Our Events page is again updated with events throughout 2000.
We have made a link from the Home page to the STEP / PEST Analysis where you can identify and assess the external drivers of change that will have an influence on the insurance marketplace and industry. Many factors will be applicable to other industries.
Another update to the section on Digital, Interactive, and Web-TV bringing the latest news in this fast moving medium.
Events page is updated with more e-commerce and CRM events through to November 2000.
We have added the first 4 chapters of Selth Godin's book Permission Marketing for you to download.
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With the addition of the 2 major sections on
Digital,
Interactive, and Web-TV and
Mobile
Computing we now have over 350 pages excluding the ones under
construction. Use the Site Map  or the Search
Engine
to find
specific information.
We have reduced Home page size by removing the middle section to a Key Topic page.
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