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GroupWare

In order to implement SIM there has to be commensurate changes to the organisation. This includes staff recruitment, development, management and motivation. It also requires new internal process that are slick, flexible and responsive. Such processes would cover new marketing initiatives, new product and service development, new servicing and disposal processes, etc.. GroupWare is an enabling technology to help to quickly and efficiently develop these new organisational capabilities. It also provides a vehicle for knowledge sharing.

This section will look at the benefits and attributes of GroupWare and will also identify some software packages and web resources.

External Resources
 

1. See the full list of resources for this web site for other related resources.

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