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		BPR and Organisational Culture

Appendix 4
Preliminary Research Terms of Reference

Secretary

1. Initial Opening: Salutation + my name
2. Purpose: To confirm that <name> is the correct person to write to concerning your <name project> or reorganisation project.
3. Explanation: Independent student at HMC writing a dissertation on BPR (full) and organisational change. I believe that the experiences of <company> would make a valuable contribution to the project. In return you would receive a summary of the project findings.
4. Check: Is <name> the best person or is there someone else? If correct person: check position and address If someone else: get name, position, role, tel. no.
5. What next: A short questionnaire will be sent out next week. It should take 10 mins to complete.
6. Help: Could I ask you if you could help by mentioning this call to <name> and ensuring the questionnaire is completed and returned within 7 days?
7. Close: Thank you - I look forward to <company's> response

Project Sponsor or Leader

1. Initial Opening: Salutation + my name
2. Purpose: To confirm that you are the correct person to write to concerning the <name project> or reorganisation project.
3. Explanation: Independent student at HMC writing a dissertation on BPR (full) and organisational change. I believe that your experience at <company> would make a valuable contribution to the project. In return you would receive a summary of the project findings.
4. Check: Are you the best person or is there someone else? If correct person: check position and address If someone else: get name, position, role, tel. no.
5. What next: A short questionnaire will be sent out next week. It should take 10 mins to complete.
6. Help: Could I ask you if you could help by competing the questionnaire and ensuring it is completed and returned within 7 days? Is that possible?
7. Close: Thank you - I look forward to your response

To Appendix 5. Expected type of findings to be reported

[Front Page] [Executive Summary] [Abstract] [Content] [1 Introduction] [2 BPR] [3 Culture] [4 BPR & Culture]
[5 Preliminary Research] [6 Findings] [7 Summary] [8 Conclusions] [Appendices] [Bibliography]

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